Enterprise-grade expertise. Small business values. Personal service you can count on.
✓ Fully Insured
✓ Industry Certified
✓ 25+ Years Experience
✓ Locally Owned
RazorBass Technical Service Center was founded on a straightforward principle: the same caliber of technology expertise that protects Fortune 500 companies should be accessible to everyone.
Patrick Bass spent over two decades building, securing, and managing enterprise technology systems for organizations in insurance, healthcare, payments, and financial services. He has led security programs protecting millions of customers, advised boards and executives at more than 200 organizations, and now brings that same rigor and expertise to individuals, families, and small businesses in Fort Smith and beyond.
Whether you need your home computer running smoothly, your small business network secured against modern threats, or a professional website built from the ground up—RazorBass delivers enterprise-grade solutions at prices that make sense.
When you invite someone into your home or trust them with your business systems, you deserve peace of mind. RazorBass Technical Service Center carries full general liability and professional liability insurance, protecting both you and us in the unlikely event something goes wrong.
Our credentials speak for themselves. We hold industry-recognized certifications that most local computer shops simply don’t have—the same credentials required by banks, hospitals, and government agencies to work on their most sensitive systems.
CISSP
Certified Information Systems Security Professional
The gold standard in cybersecurity. Validates deep expertise in designing, implementing, and managing security programs. Your data and systems are protected by someone who understands security at an enterprise level.
CISA
Certified Information Systems Auditor
Expertise in evaluating IT systems and controls. Means we can identify vulnerabilities, assess risks, and verify that your systems meet industry standards—not just fix symptoms.
CGEIT
Certified in Governance of Enterprise IT
Strategic IT governance expertise. For business clients, this means technology recommendations aligned with your business goals—not just technical solutions looking for a problem.
PCI QSA
Payment Card Industry Qualified Security Assessor
Authorized to assess payment card security compliance. Critical expertise for any business that handles credit cards—we understand what’s required to protect payment data.
CEH
Certified Ethical Hacker
Trained to think like an attacker. We understand how hackers operate and what they look for—so we can protect your systems against real-world threats, not theoretical ones.
CHFI
Computer Hacking Forensic Investigator
Digital forensics expertise. If you suspect a breach or need to understand what happened on a system, we have the skills to investigate properly and preserve evidence.
CCNP Security
Cisco Certified Network Professional – Security
Advanced Cisco security expertise. Your network firewall, VPN, and security infrastructure configured by someone who understands enterprise-grade network protection.
CCNP / CCDP
Cisco Certified Network & Design Professional
Professional-level network design and implementation. Whether setting up a home network or a business infrastructure, your network is built on solid architectural principles.
CCNA / CCENT
Cisco Certified Network Associate & Entry Networking
Foundation-level networking mastery. Routers, switches, Wi-Fi, and network troubleshooting handled by someone with validated networking fundamentals.
MCSE
Microsoft Certified Systems Engineer
Expert-level Windows Server and enterprise Microsoft infrastructure expertise. Your business servers, Active Directory, and Microsoft environments managed by someone Microsoft has certified at the highest level.
MCP
Microsoft Certified Professional
Validated Microsoft product expertise across Windows operating systems and applications. Whether it’s Windows 10, Windows 11, or Microsoft 365—your systems are handled by someone who knows the platform inside and out.
CompTIA A+
IT Operational & Technical Support
The industry-standard certification for computer technicians. Validates hands-on skills in hardware, software, troubleshooting, and customer service. Your computer is in qualified hands.
CompTIA Network+
Network Infrastructure & Operations
Vendor-neutral networking expertise. Whether your network uses Cisco, Netgear, Ubiquiti, or anything else—we understand how networks work at a fundamental level.
CompTIA Security+
Cybersecurity Fundamentals
Baseline security certification required for many government and defense IT positions. Validates core security skills that protect your systems from common threats.
Patrick is a hands-on technologist who has spent his entire career at the intersection of IT operations and information security. His professional background includes serving as Chief Information Security Officer (CISO) for a major insurance company operating across the United States and Canada, leading cybersecurity consulting engagements for over 200 organizations, and teaching cybersecurity courses as a professor at one of the largest universities in the United States.
M.S. Information Security & Assurance
MBA Management & Strategy
B.S. Computer Security
ETA PayPal Tech Innovation Award
Recognized by the Electronic Transactions Association for developing innovative risk-management automation that enabled real-time KYC and merchant monitoring systems.
Patrick has designed and secured cloud platforms across AWS, Azure, and Google Cloud. He has led incident response teams during active breaches, built security operations centers from the ground up, and developed automation tools that helped organizations pass rigorous compliance audits including SOC 2, PCI DSS, HIPAA, and NYDFS.
But credentials only tell part of the story. Patrick is the kind of technologist who genuinely enjoys solving problems—whether that means removing stubborn malware from a family laptop, hardening a small business network against ransomware, restoring a vintage Commodore 64, or building a custom web application from scratch.
Technology should work for you, not against you.
We believe in clear communication, honest assessments, and practical solutions. We explain what we find in plain language, present your options without pressure, and help you make informed decisions about your technology. If something is not worth fixing, we will tell you that directly.
Every device and every project receives the same care and attention that Patrick brought to enterprise systems processing millions of transactions. Your home network matters just as much to us as a corporate data center.
Security is built into everything we do—not treated as an optional add-on. When we set up your computer, configure your network, or build your website, we apply the same security principles that protect major enterprises.
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Windows, macOS, Linux—troubleshooting, repair, optimization, upgrades, and new system setup
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Malware removal, security hardening, backup setup, and protection against modern threats
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Small business IT support, professional email, network setup, and ongoing technology management
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Professional website creation, reliable hosting, and custom web applications
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Gaming PC optimization, console repair, and performance upgrades
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Classic computer restoration, vintage electronics repair, and retro gaming preservation
We serve clients throughout Fort Smith and the surrounding River Valley with on-site support, and offer remote services to clients anywhere in the country.
When you work with RazorBass, you get direct access to a credentialed professional who has protected enterprise systems handling millions of transactions, advised Fortune 500 security teams, and taught the next generation of cybersecurity professionals.
You are never handed off to a call center or put in a queue. Patrick personally handles your service request from diagnosis through resolution. You have his direct phone number and email.
That enterprise background means proper methodology on every engagement: thorough documentation, clear explanations, and follow-through until the job is done right. It also means security built in from the start—not bolted on as an afterthought.
And unlike national chains or faceless online services, we are locally owned, fully insured, and invested in this community. Our reputation depends on every client walking away satisfied.
Contact RazorBass Technical Service Center today. Let’s get your technology working the way it should.
