Last Updated: January 2025
📋 Related Policies: Terms and Conditions · Refund & Returns Policy · Cookie Policy
RazorBass Technical Service Center (“RazorBass,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.razorbasstsc.com), use our services, or otherwise interact with our business.
By using our website or engaging our services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.
We collect information that you provide directly to us, information collected automatically when you visit our website, and information from third-party sources.
When you contact us, request services, or otherwise communicate with us, we may collect the following types of information: your name, email address, phone number, mailing address, and other contact information; information about devices you submit for service, including make, model, serial numbers, and technical specifications; descriptions of technical issues, service requests, and project requirements; payment information such as credit card numbers, billing addresses, and transaction details; account credentials you provide for the purpose of receiving technical support; and any other information you choose to provide in communications with us.
When you visit our website, we and our third-party service providers automatically collect certain information about your device and your visit, including your IP address and geographic location; browser type, version, and language preferences; operating system and device type; pages you view, links you click, and the date and time of your visit; the website that referred you to our site; and information collected through cookies, pixel tags, and similar tracking technologies.
Our website uses cookies and similar tracking technologies to enhance your experience, analyze website traffic, and support our marketing efforts. Cookies are small data files stored on your device that help us recognize you and remember your preferences.
We use the following types of cookies: essential cookies that are necessary for the website to function properly and cannot be disabled; analytics cookies that help us understand how visitors interact with our website; and advertising cookies that are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.
See Also: For detailed information about specific cookies we use, please review our Cookie Policy.
We use Google Analytics, a web analytics service provided by Google LLC, to help us understand how visitors use our website. Google Analytics uses cookies and similar technologies to collect information about your use of our website and reports website trends without identifying individual visitors. Google Analytics collects information such as how often you visit our website, what pages you view, and what other sites you visited before coming to our site.
We may also use Google Analytics Advertising Features, which may include Remarketing with Google Analytics, Google Display Network Impression Reporting, Google Analytics Demographics and Interest Reporting, and integrated services that require Google Analytics to collect data for advertising purposes.
🔒 Your Control: You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. You can also manage your Google advertising preferences through Google’s Ads Settings.
Our website may use Meta Pixel (formerly Facebook Pixel), a tracking tool provided by Meta Platforms, Inc. Meta Pixel allows us to measure the effectiveness of our advertising by understanding the actions you take on our website after viewing or clicking on a Facebook advertisement. Meta Pixel collects information such as the pages you visit, products or services you view, actions you take on our website, and information about your device and browser.
This information may be used by Meta to display targeted advertisements to you on Facebook, Instagram, and other platforms within the Meta network. The data collected through Meta Pixel is subject to Meta’s Privacy Policy.
🔒 Your Control: You can manage your advertising preferences on Facebook by visiting your Facebook Ad Settings. You can also opt out of interest-based advertising through the Digital Advertising Alliance or the Network Advertising Initiative.
We use the information we collect for the following purposes:
✓ We do not sell your personal information to third parties.
We may share your information in the following circumstances:
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context of the processing and our legal obligations. When personal information is no longer needed, we will securely delete or anonymize it.
We implement and maintain reasonable security procedures and practices appropriate to the nature of the information we collect to protect your personal information from unauthorized access, use, modification, disclosure, or destruction. These measures include encryption of sensitive data, secure storage systems, access controls, and regular security assessments.
⚠️ Note: Despite our efforts, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of your information. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.
Depending on your location, you may have certain rights regarding your personal information.
Access and Correction. You may request access to the personal information we hold about you and ask us to correct any inaccuracies.
Deletion. You may request that we delete your personal information, subject to certain exceptions.
Opt-Out of Marketing Communications. You may opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails. If you opt out, we may still send you non-promotional communications, such as those related to your account or ongoing service requests.
Cookie Preferences. Most web browsers are set to accept cookies by default. You can usually modify your browser settings to remove or reject cookies. Please note that removing or rejecting cookies may affect the functionality of our website.
Do Not Track Signals. Some browsers include a “Do Not Track” feature that signals to websites you visit that you do not want your online activity tracked. Our website does not currently respond to “Do Not Track” signals.
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, use, disclose, and sell; the right to request deletion of your personal information; the right to opt out of the sale or sharing of your personal information; and the right to non-discrimination for exercising your privacy rights.
✓ RazorBass does not sell your personal information as “sale” is defined under the CCPA. If you would like to exercise any of your California privacy rights, please contact us using the information provided below.
If you are an Arkansas resident, your personal information is protected under the Arkansas Personal Information Protection Act. We implement and maintain reasonable security procedures to protect your personal information. In the event of a data breach involving your unencrypted personal information, we will notify you as required by Arkansas law, which mandates notification within 45 days of discovering the breach.
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as quickly as possible. If you believe we may have collected information from a child under 13, please contact us immediately.
For users between 13 and 16 years of age, we comply with applicable laws regarding the collection of personal information from minors, including the Children’s Online Privacy Protection Act (COPPA) and relevant state laws such as the Arkansas Children and Teens’ Online Privacy Protection Act once effective.
Our website may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the content, privacy practices, or security of third-party websites or services.
See Also: For more information about third-party links, review Section 18 of our Terms and Conditions.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Last Updated” date at the top of this policy and, where appropriate, notify you by email or through a notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
If you have questions about this Privacy Policy, would like to exercise your privacy rights, or have concerns about our data practices, please contact us:
RazorBass Technical Service Center
Fort Smith, Arkansas
